Privacy Policy

Sam 24/7 Locksmith Services(“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://samlocksmith.co or use our locksmith services. By using our website or services, you agree to the practices described in this policy.

We are a licensed California locksmith service (License #LOC7580) operating in the Sacramento, CA region. We comply with the California Consumer Privacy Act (CCPA) and all applicable state and federal privacy laws.

We collect the following types of information:

• Contact information: Name, phone number, email address, and service address when you request a service.
• Service details: Information about your lock, key, or security needs — including photos you share with us during the service call.
• Payment information: We process payments through third-party processors (Square, Stripe). We never store your full credit card number on our systems.
• Website analytics: Anonymous data about your visit — IP address, pages visited, time on site, and referring website. We use this to improve our website and do not link it to your identity.
• Communications: Records of phone calls, text messages, and emails you send us, kept for quality and dispute resolution purposes.

We use your information to:

• Provide locksmith services you request and dispatch technicians to your location.
• Communicate with you about your service, including ETA updates and follow-ups.
• Process payments and issue invoices and receipts.
• Maintain service records for warranty purposes (90-day workmanship warranty).
• Respond to your inquiries and provide customer support.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect against fraud.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers:We share your name, address, and phone number with the technician dispatched to your location. Payment processors receive only what's needed to process your transaction.
• Legal compliance: If required by law, court order, or government regulation, we may disclose your information. We also cooperate with law enforcement on investigations of fraud or illegal activity.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner — but only with the same privacy protections.

We take reasonable technical and organizational measures to protect your information:

• Service records are stored on encrypted, access-controlled systems.
• Payment data is never stored on our servers — only transaction IDs and last-4 digits.
• Access to customer data is restricted to authorized personnel only.
• We retain service records for 3 years, then securely delete them.
• Despite our efforts, no system is 100% secure. We will notify affected customers within 72 hours of any data breach.

If you are a California resident, you have the right to:

• Know what personal information we collect about you and how it's used.
• Delete your personal information (subject to legal retention requirements).
• Opt-out of the sale of your information. We do not sell your information.
• Non-discrimination: We will not deny service or charge different prices if you exercise these rights.

To exercise these rights, call us at (279) 465-7110 or email info@samlocksmithservice.com. We will verify your identity before processing your request.

Our website uses minimal cookies and tracking technologies:

• Essential cookies: Required for the website to function (e.g., mobile menu state). These cannot be disabled.
• Analytics cookies: Anonymous data via Google Analytics to understand how visitors use our site. You can opt out via the Google Analytics Opt-out Browser Add-on.
• No advertising cookies: We do not use advertising or retargeting cookies.

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us: