Terms of Service

By visiting https://samlocksmith.co or requesting locksmith services from Sam 24/7 Locksmith Services(“we”, “us”, or “our”), you agree to these Terms of Service (“Terms”). If you do not agree, please do not use our website or services.

We are a licensed California locksmith service (License #LOC7580) providing mobile locksmith services in the Sacramento, CA region.

We provide the following services:

• Residential locksmith services (lockouts, rekeys, lock installation, smart locks)
• Commercial locksmith services (master key systems, high-security locks, access control)
• Automotive locksmith services (car lockouts, key replacement, ignition repair, fob programming)
• Emergency lockout services during business hours (7 days a week · 7:00 AM – 8:30 PM)
• Safe opening, repair, and combination changes

All services are performed by licensed, background-checked technicians. We reserve the right to refuse service if the request is illegal, unsafe, or outside our service area.

All prices are quoted in US dollars and include applicable labor. Parts and taxes are itemized separately on your final invoice.

• Service call fee: A non-refundable dispatch fee covers the technician's travel to your location. This fee is disclosed before we dispatch.
• Labor: Quoted before work begins. The quoted price is the price you pay — no surprise fees.
• Parts: Itemized at cost. We use OEM or equivalent-quality parts.
• Payment methods: Cash, credit/debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and Venmo. Commercial accounts may invoice on net-15 terms after the first job.
• Estimates: Phone estimates are based on your description. Final price is confirmed on-site before work begins. If you decline the on-site quote, you only pay the service call fee.

• We do not require appointments for emergency services — call and we dispatch immediately.
• For non-emergency scheduled services (commercial installs, rekeys), we offer 2-hour arrival windows.
• If you need to cancel a scheduled appointment, please call at least 2 hours in advance.
• If our technician arrives and you are not present, you will be charged the service call fee.

All parts and labor are covered by a 90-day workmanship warranty. If a lock we installed, rekeyed, or repaired fails within 90 days due to workmanship, we will fix or replace it free of charge.

The warranty does not cover:

• Damage from misuse, forced entry, or tampering after we leave.
• Lost or stolen keys (we can rekey, but at standard pricing).
• Battery replacement for smart locks or electronic access systems.
• Pre-existing damage to doors, frames, or surrounding hardware.
• Manufacturer defects in parts we did not supply.

Our total liability for any service is limited to the amount you paid for that service. We are not liable for:

• Consequential or incidental damages (e.g., lost business, hotel costs while locked out).
• Damage to doors, frames, or surrounding hardware caused by pre-existing conditions (rust, rot, prior damage).
• Delays caused by traffic, weather, or circumstances beyond our control.
• Loss of access to property if you fail to provide proof of residency or authorization.

We carry general liability insurance ($1M / $2M aggregate) and workers' compensation coverage on all employees.

Before performing any service, our technician will verify that you are authorized to access the property or vehicle. Acceptable proof includes:

• Government-issued photo ID matching the property address.
• Vehicle registration matching your ID.
• For rental properties: lease agreement or landlord authorization.
• For businesses: employee ID or owner authorization.

We reserve the right to refuse service if we cannot verify authorization. This protects both you and us from unauthorized access.

You may use https://samlocksmith.co for personal, non-commercial purposes. You may not:

• Scrape, copy, or republish our content without permission.
• Use our trademarks, logos, or branding without written consent.
• Attempt to disrupt or compromise our website's security.
• Submit false service requests or spam our contact forms.

All content on this website — including text, images, logos, and design — is the property of Sam 24/7 Locksmith Services unless otherwise noted, and is protected by US copyright law.

Customer reviews displayed on our website are real and unedited. We may request permission to use your name and review in marketing materials. You may revoke this permission at any time by contacting us.

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the courts of Sacramento County, California.

We may update these Terms at any time. We will post the updated version on this page with a new “Last updated” date. Your continued use of our services after changes constitutes acceptance of the new Terms.

For questions about these Terms, contact us: